About
Human Resources professional with experience in HR, office administration, recruitment, and client relations across financial services and consulting environments. Demonstrated ability to manage HR operations, support recruitment efforts, and enhance customer satisfaction through a variety of roles in Morocco and via Europe-based consulting firms.
Work
Brussels, Brussels, Belgium
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Summary
Managing human resources and administrative functions for Kalytech Consulting via its partner Certis. Role includes HR operations, office administration, and recruitment coordination for Brussels-based consulting firm while based in Morocco.
Highlights
Coordinate recruitment and onboarding processes
Manage HR and administrative tasks remotely for EU-based consulting firm
Casablanca, Casablanca-Settat, Morocco
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Summary
Oversee human resources and office management operations at Certis, including recruitment and administrative support.
Highlights
Led recruitment initiatives
Managed HR operations and office support
Mohammedia, Casablanca-Settat, Morocco
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Summary
Managed client relationships and account services in the banking sector at one of Morocco’s largest banks.
Highlights
Maintained client accounts and resolved customer inquiries
Enhanced customer satisfaction in commercial banking
Fedala Harbor and Maritime Service Group
|Assistante RH
Mohammedia, Casablanca-Settat, Morocco
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Summary
Supported human resources department as an assistant, providing HR administrative support.
Highlights
Provided HR administrative assistance
Supported HR operations
Banque Populaire du Maroc (Groupe)
|Student Internship
Mohammedia, Casablanca-Settat, Morocco
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Summary
Completed an internship while a student, gaining initial exposure to banking operations.
Highlights
Gained practical experience in banking environment
Skills
Human Resources
recruitment, HR administration, onboarding.
Office Administration
office management, administrative support.
Customer Service
client relations, customer satisfaction, banking.
Banking Operations
commercial banking.
Call Center Operations
centre d'appel, phone etiquette.